PRIVACY POLICY

LAST UPDATED MAY 2025

At Easy IV Pty Ltd ("Easy IV", "we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. WHAT WE COLLECT

We may collect personal information including:

  • Full name, date of birth, contact details

  • Medical history and health information relevant to IV therapy

  • Billing and payment details

  • Booking and appointment history

  • Communications with our team

2. HOW WE COLLECT YOUR DATA

We collect information:

  • When you book an appointment via our website or third-party platforms

  • When you complete medical history forms

  • During your consultations or treatments

  • Via email, phone, or social media communication

3. WHY WE COLLECT IT

We collect your data to:

  • Provide you with safe and effective IV wellness services

  • Meet legal and medical compliance requirements

  • Confirm bookings, send reminders, and communicate updates

  • Process payments and issue invoices

  • Improve our services and customer experience

4. HOW WE STORE & SECURE YOUR DATA

We use secure digital platforms to store personal and medical data. Access is limited to authorised staff and healthcare providers involved in your care. We retain data only as long as required by law.

5. DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Registered medical practitioners and nurses involved in your treatment

  • Our service providers (e.g., booking platforms, payment processors)

  • Legal or regulatory authorities if required

We will not sell or rent your personal information to third parties.

6. COOKIES & ANALYTICS

Our website may use cookies and analytics tools (like Google Analytics) to improve performance and monitor visitor behaviour. You can disable cookies via your browser settings.

7. ACCESS & CORRECTIONS

You can request access to the personal information we hold about you at any time. If any data is incorrect or out of date, you can request it be corrected by emailing us at easyivau@gmail.com

8. COMPLAINTS

If you have any privacy concerns or complaints, please contact us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact Us:
Easy IV Pty Ltd
PO Box 310, Nelson Bay NSW 2315
Email: easyivau@gmail.com